For ages 21+

Responsible Gaming at 9wicet —
Entertainment that stays safe and within limits

Enjoy entertainment within your limits. At 9wicet, deposit limits, self-exclusion, and 24/7 Bengali support are always ready to protect you.

Betting is entertainment — not an addiction

9wicet believes that gambling or betting is only enjoyable when done in a controlled and responsible way. Our platform is committed to building a safe, transparent, and secure environment for users in Bangladesh.

Responsible gaming means deciding in advance how much time and money you will spend. If betting starts to have a negative effect on your daily life, family, or financial stability, do not hesitate to seek help.

We want you to enjoy every moment — but always within safe limits. This page provides a full overview of all responsible gaming features available at 9wicet.

Signs of problematic betting

  • Spending more than your budget
  • Placing more bets to chase losses
  • Hiding your betting from family or friends
  • Feeling uncomfortable or anxious when not betting
  • Betting with savings or borrowed money
  • Losing focus on work or studies because of betting

Our protection tools

9wicet provides a number of effective tools to keep you safe and ensure responsible gaming.

Deposit Limits

Set a maximum amount you can deposit each day, week, or month in advance. Limits take effect immediately after they are set. A 72-hour cooling-off period applies when increasing a limit.

Financial control

Time-Out Break

Take a temporary break from 24 hours up to 30 days. During a time-out you will not be able to log in or place bets. Use this feature to clear your head and reconsider.

Temporary break

Self-Exclusion

If you feel betting is getting out of control, choose permanent or long-term self-exclusion. During this period, no new account can be opened and no existing account can be reactivated.

Permanent protection

Betting History Review

View your full betting and deposit-withdrawal history at any time. Analyse your playing patterns and reset your limits if needed.

Transparency

24/7 Bengali Support

Our Bengali-language live chat support is available around the clock for any issue. Contact us for any questions or help related to responsible gaming.

Round-the-clock support

Age Verification

9wicet is for those aged 21 and above only. Age is verified at account registration, and additional identity documents may be requested if needed.

21+ protection

Age 21+ is mandatory

9wicet strictly serves those aged 21 and above only. Minors are not permitted to create accounts, and any attempt to violate this rule will result in the permanent closure of the account.

If there are minors in your home, keep your device and account secure. Use a strong password and do not share your login details with anyone.

If any doubt arises during age verification, we may request additional identity documents. This is for the protection of everyone, including you.

Steps to protect minors

  • Use a strong PIN or password on your device
  • Do not leave the 9wicet app or browser tab open when not in use
  • Do not share your login details with anyone, especially younger members of your household
  • Use parental control software on your device
  • If you have any suspicion, notify us immediately via live chat

How to set limits

Using our protection tools is straightforward. Follow the steps below.

  • 01

    Log in to your account

    Log in to your account at 9wicet and go to the profile menu.

  • 02

    Open the Responsible Gaming section

    In account settings, select the "Responsible Gaming" section.

  • 03

    Choose your limit

    Select from deposit limits, session limits, or time-out — whatever suits your needs.

  • 04

    Set the amount and duration

    Choose a daily, weekly, or monthly limit and the duration of your time-out.

  • 05

    Confirm

    Save your limit — deposit limits take effect immediately. Increasing a limit requires a 72-hour wait.

How self-exclusion works

Self-exclusion is the most powerful protection tool. Once activated, you will be completely restricted from the platform for the chosen period.

  • Choose from 30 days, 90 days, 6 months, or permanently
  • You will not be able to log in while it is active
  • No marketing messages will be sent
  • A 24-hour cooling-off period applies after the exclusion period ends

To activate self-exclusion, contact support via live chat or email: [email protected]

Benefits of time-out

Time-out is a good way to take a short break. When activated:

  • Your account is automatically locked for the chosen period
  • Existing bets are preserved
  • Your account is automatically reactivated when the period ends

When you need help

If you feel betting is having a negative impact on your life, it is important to act quickly. At 9wicet we take responsible gaming seriously. Our support team is always ready to help you with the assistance you need and with using our protection tools.

Contact via live chat

Reach out through our 24/7 Bengali live chat support. Share any concerns about responsible gaming — we will help without judgment.

Contact via email

Send an email to [email protected]. Requests for self-exclusion, deposit limits, or account closure can also be made by email.

Read the FAQ

Answers to common questions about responsible gaming can be found on our FAQ page. Detailed guidance is available there.

Important tips for safe betting

  • Bet only for entertainment — not as a source of income
  • Set a budget in advance and never go beyond your limit
  • Avoid the urge to place more bets to recover losses
  • Do not bet when angry, frustrated, or under the influence of alcohol
  • Take regular breaks — use the time-out feature
  • Never bet with savings or borrowed money
  • Speak openly with family and friends
  • Review your betting history regularly
  • If you have any doubts, contact support right away
  • Always remember — betting is entertainment, not a way of life

Responsible Gaming FAQ

Log in to your account and go to the "Responsible Gaming" section in the Settings menu. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour waiting period. Contact our live chat for any assistance.

Yes. Your account balance remains safe after self-exclusion is activated. To withdraw, contact support — we will help you. The minimum withdrawal amount is ৳800 and processing is usually completed within 15 minutes to 2 hours.

A time-out is a short-term break — from 24 hours up to 30 days. Your account is reactivated automatically when the period ends. Self-exclusion is a long-term or permanent protection — 30 days, 90 days, 6 months, or permanently. Even after the period ends, additional verification is required to reactivate.

No. 9wicet is strictly for those aged 21 and above. Age is verified at the time of account registration and any underage account is closed immediately. This rule is non-negotiable.

First, reach out via our 24/7 Bengali live chat or email us at [email protected]. Our support team will help you activate deposit limits, time-out, or self-exclusion. You can also speak openly with a trusted person close to you.

Once the set period has passed, you may apply to return. However, we encourage you to give yourself enough time before coming back and to be sure that betting will remain a controlled form of entertainment for you. For permanent self-exclusion, account recovery is not possible.

Enjoy 9wicet entertainment 9wicet safely

Enjoy the excitement of cricket, slots, and casino while following responsible gaming principles. We are always here whenever you need us.

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