9wicet Privacy Policy

1 Introduction and Scope

9wicet is fully committed to protecting the privacy of its users. This privacy policy describes what information we collect when you use our website 9wicet.lat, why we collect it, how we use and store it, and in what circumstances it may be shared with third parties.

This policy applies to all registered members on our platform, prospective new users, and general visitors. By continuing to use our services, you are considered to have read and agreed to the terms of this privacy policy.

This policy works as a supplement to our Terms and Conditions and Responsible Gaming policy.

2 Information Collection

9wicet collects information from you in various ways. The types of information collected and the methods used are described in detail below.

2.1 Information You Provide

During registration and account management, you provide the following information:

• Full name and date of birth (for identity verification)
• Email address and contact information
• Mobile number (linked to bKash, Nagad, or Rocket payments)
• National ID card or passport details (for KYC verification)
• Banking and payment information
• Login credentials (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and language settings
• Page visit history and navigation patterns
• Login and logout times and dates
• Gaming activity and betting history (for responsible gaming monitoring)
• Financial transaction details

2.3 Information Received from Third Parties

In some cases, we may receive information from payment processors (such as bKash, Nagad, Rocket) and identity verification agencies, which is used to ensure the security of your account.

3 Purpose of Using Information

9wicet uses your personal information only for specific and legitimate purposes. Those purposes are listed in detail below:

• Account management and verification: Completing registration, verifying identity (KYC), and maintaining account security.
• Processing financial transactions: Managing deposits and withdrawals, in particular through bKash, Nagad, and Rocket.
• Providing customer support: Resolving your inquiries and issues and offering assistance through 24/7 live chat.
• Ensuring responsible gaming: Identifying problematic gaming behavior and applying self-exclusion limits.
• Platform improvement: Enhancing the user experience and resolving technical issues.
• Fraud prevention: Preventing unauthorized access, money laundering, and other fraudulent activities.
• Communication: Sending notifications about service changes, new features, or important announcements.

Your information will not be used for any purpose other than those listed above. If we need to use your information for a new purpose, we will notify you in advance.

4 Information Storage and Security

9wicet applies industry-standard security measures to protect your information. Our security framework is as follows:

4.1 Technical Security

• All data transfers are secured through SSL/TLS encryption.
• Strong hashing algorithms are used when storing sensitive information such as passwords.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

4.2 Organizational Security

• Only authorized staff have access to user information.
• All staff are trained on privacy and data protection.
• All access to data is logged and reviewed regularly.

4.3 Data Retention Period

Information is retained while your account is active and for as long as necessary to meet applicable legal obligations after the account is closed. After that, the information is securely deleted or anonymised.

5 Sharing Information with Third Parties

9wicet does not sell your personal information. However, information may be shared with trusted third parties in specific circumstances:

5.1 Payment Processors

Information necessary to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. In such cases, only the information essential to completing the transaction is provided.

5.2 Technology and Service Partners

Limited necessary information may be shared with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), hosting providers, and technical support providers. These partners operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed in response to a court order, a directive from a regulatory authority, or a lawful request from law enforcement. In such situations, we will try to notify you in advance where possible.

5.4 Fraud Prevention

Sharing information with relevant authorities may be necessary to prevent money laundering, fraud, or other financial crimes.

6 Cookies and Tracking

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional cookies: Remember your preferences, such as language settings and display preferences.
• Analytics cookies: Help review site usage and identify opportunities for improvement.
• Security cookies: Used to detect unauthorized access and fraud.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some important features of the website.

7 Your Rights

As a 9wicet user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. You can receive a copy of this information through a written request.
• Right to correction: You can request corrections if there are any errors in your information.
• Right to deletion: In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to restrict processing: In certain cases, you can request that the use of your information be limited.
• Right to data portability: You can request to receive your information in a portable format.
• Right to object: You can object to the use of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

8 Protection of Minors

9wicet strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed during registration. If a user opens an account by providing a false age and this is later proven, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please inform us immediately.

9 Policy Changes

9wicet may update this privacy policy from time to time. When changes are made:

• The updated version will be published on this page.
• The date of the change will be noted at the top of the page.
• You will be notified by email in the case of significant changes.

If you continue using the service after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

10 Contact Us

Contact us for any questions, concerns, or requests to exercise your rights regarding the privacy policy.

We will try to respond to your request within 30 business days of receiving it. For complex requests, this timeframe may be extended slightly, but we will notify you in such cases.